Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away.

25% refund for cancellations made at least 21 days before check-in.

No refunds for cancellations made within 21 days of check-in.

A one-time complimentary change of date can be made if the check-in date is more than 90 days away. The cost of the nightly rate will remain the same as the original booking OR the cost of the nightly rate for the newly requested dates or newly requested property, whichever is higher.

If the check-in date is less than 90 days away, a 170gbp fee is applied to the modification request. The cost of the nightly rate will remain the same as the original booking OR the cost of the nightly rate for the newly requested dates or newly requested property, whichever is higher.

We are unable to accommodate any change of date or change of property if the check-in date is less than 21 days away.

We carry out a deep cleaning process for allergen removal for every booking with pets. The cost is 60gbp / stay for up to two pets. This is added to your guest bill that is sent to you upon departure.

*This fee includes the welcome hamper, which contains bread, baked goods, eggs, coffee, tea, milk, butter, artisan cheese, jam and marmalade. A selection of ready-to-eat meals are also available for guests to order from our professional kitchen, all of which are made by our professional chefs. The fee also includes laundry, linen, unlimited logs, private outdoor bathtub for each lodge, and complimentary use of the boat on our loch.

The lodge is located on a truly vast estate that is only open to guests and residents. This includes the maze, walled garden, two lochs, two beaches, meadows and endless woodland. As such, the grounds maintenance and landscaping are significantly more extensive than an apartment unit in a suburb.

During Christmas and New Year, we have a minimum of a seven-night stay.

The Velvet Upperground’s check-in days are December 21st and December 28th, 2026.